Last updated: 28 January 2026

Woodhill Gas Installers (“we”, “us”, “our”) respects your
privacy and is committed to protecting your personal information in accordance
with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, share,
retain, and protect personal information when you visit our website woodhillgasinstallers.co.za
(“Website”) or contact us for services.

1) Who we are (Responsible Party)

Business name: Woodhill Gas Installers
Website: woodhillgasinstallers.co.za
Email: dehandre@woodhillgasinstallers.co.za

Phone/WhatsApp: 083 779 8036
Information Officer (POPIA): [Name + email/phone] (required role
under POPIA)

2) What personal information we collect

We may collect and process the following information
(depending on how you interact with us):

  • Contact
    details:     name, surname, email address, phone number, WhatsApp number
  • Service/quote
    details:     address/suburb, appliance/service required, photos you
    submit, preferred appointment times
  • Communication
    records:     emails, WhatsApp messages, call notes
  • Website
    usage data:     IP address, device/browser info, pages visited,
    approximate location (city/region), referral source
  • Cookies/analytics
    data:     where enabled (see Cookies section below)

We do not intentionally collect “special personal
information” (as defined in POPIA) unless you voluntarily provide it and it is
necessary for a specific lawful purpose.

3) Why we collect your information (Purposes)

We process personal information to:

  • Respond
    to enquiries and provide quotes
  • Schedule
    and deliver services (installations, repairs, inspections, certificates
    where applicable)
  • Communicate
    with you about bookings, changes, and service updates
  • Improve
    our Website performance, security, and user experience
  • Maintain
    internal records for operations, legal compliance, and dispute resolution

4) Lawful basis for processing (POPIA)

We process your personal information only when permitted
under POPIA, including where:

  • You
    have consented (e.g., you submit a form / accept cookies)
  • Processing
    is necessary to perform a contract or take steps requested by you
    (e.g., provide a quote/booking)
  • Processing
    is necessary to comply with a legal obligation
  • Processing
    is necessary for our legitimate interests (e.g., securing and
    improving our Website), balanced against your rights

5) How we collect information

We collect information when you:

  • Complete
    a contact/quote form on our Website
  • Email,
    call, or WhatsApp us
  • Interact
    with our social media pages that link to our Website
  • Browse
    the Website (via cookies/log files where enabled)

6) Cookies and similar technologies

Our Website may use cookies or similar technologies to
improve functionality and measure traffic (for example, analytics). South
African websites using cookies should provide appropriate notices and options.

You can control cookies through your browser
settings. Disabling cookies may affect some website features.

If we use analytics/advertising cookies, we will (where
applicable) display a cookie notice and allow you to manage preferences.

7) Sharing your information (Operators and third parties)

We may share personal information only when necessary, and
only with parties who need it to perform services, such as:

  • Website
    hosting, email hosting, and technical support providers
  • Analytics
    providers (if enabled)
  • Professional
    advisors (e.g., accountants, legal advisors) where necessary
  • Authorities/regulators
    where required by law

When we use third parties to process information on our
behalf, we require appropriate confidentiality and security safeguards
consistent with POPIA.

8) International transfers

Some service providers (e.g., hosting, analytics, cloud
email) may store or process data outside South Africa. Where cross-border
transfers occur, we take reasonable steps to ensure your information is
protected in a manner consistent with POPIA.

9) Information security

We take reasonable technical and organisational measures to
protect personal information against loss, misuse, unauthorised access,
disclosure, alteration, or destruction (for example access controls, secure
passwords, and reputable hosting/security practices).

No system is 100% secure, but we continuously aim to improve
our safeguards.

10) Data retention (how long we keep information)

We do not keep personal information longer than
necessary for the purpose it was collected, unless retention is required or
permitted by law, needed for lawful business purposes, or required by contract.

Typical retention examples (guideline):

  • Enquiries/quotes
    not taken up: retain for up to 12 months
  • Service/job
    records: retain for as long as reasonably needed for support,
    warranty, tax/accounting, and dispute resolution
  • Marketing
    communications: until you unsubscribe/opt out
  • Website
    logs/security records: retained for a limited period for security and
    troubleshooting

(Adjust these periods to match your actual operations and
accounting/legal requirements.)

11) Your rights under POPIA

Subject to POPIA and certain limitations, you may request
to:

  • Access
    your personal information we hold
  • Correct/update
    inaccurate information
  • Delete
    or destroy information where it is no longer needed (and deletion is
    lawful)
  • Object
    to certain processing
  • Withdraw
    consent (where processing is based on consent)
  • Opt
    out of direct marketing at any time

To make a request, contact our Information Officer using the
details above. We may require proof of identity before processing requests.

12) Direct marketing

We will only send marketing messages if:

  • You
    have opted in / consented, or
  • It
    is otherwise allowed by law and you have a clear opt-out option.

You can opt out at any time by replying “STOP”, using the
unsubscribe link (if provided), or contacting us.

13) Children’s privacy

Our Website and services are not directed at children. If
you believe a child has provided personal information without appropriate
consent, please contact us so we can address it.

14) Links to other websites

Our Website may contain links to third-party sites (e.g.,
social media). We are not responsible for the privacy practices of those sites.
Please review their privacy policies separately.

15) Complaints

If you are unhappy with how we handle your personal
information, please contact our Information Officer first so we can try to
resolve it.

You may also lodge a complaint with the Information
Regulator (South Africa).

16) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The
latest version will be posted on this page with an updated “Last updated” date.

Quick “copy/paste” placeholders you should fill in

  • Information
    Officer name + email
  • Company
    physical address
  • Contact
    email + phone/WhatsApp
  • (Optional)
    Company registration number / VAT number
  • Your
    actual retention periods (if you have a formal schedule)