Last updated: [28 January 2026]
These Terms and Conditions (“Terms”) govern your access to and use of https://woodhillgasinstallers.co.za/ (“Website”) and any online purchases, bookings, or enquiries made through the Website.

1) About us (Supplier details)

This Website is operated by:
Legal name: [WOODHILL GAS INSTALLERS (PTY) LTD / TRADING NAME]
Telephone: 083 779 8036
Email: dehandre@woodhillgasinstallers.co.za
Website: https://woodhillgasinstallers.co.za/

2) Acceptance of these Terms

By using the Website or placing an order/booking, you agree to these Terms. If you do not agree, please do not use the Website.

3) Definitions

  • “Goods”: Products sold via the Website, including (where applicable) covers, cages, and related accessories.
  • “Services”: Gas installations, inspections, call-outs, repairs, maintenance, issuing of Certificates of Conformity (CoC) where applicable, and any other services offered.
  • “Add-ons”: Optional extras added to an order (e.g., weather covers, cages, installation labour, call-out fees, compliance checks).
  • “Business Days”: Mondays to Fridays excluding South African public holidays.

4) Website use (general)

You agree not to:

  • use the Website unlawfully or in a way that may damage, disable, or impair it;
  • attempt to access restricted areas without authorisation;
  • submit false or misleading information.

5) Quotes, product information, and availability

5.1 Product descriptions & images: We aim to display accurate product/service information. Images are illustrative and may differ slightly from the delivered item.
5.2 Stock availability: Stock is subject to availability. If an item is unavailable, we may cancel and refund, or offer an alternative (with your approval).
5.3 Errors: We reserve the right to correct any pricing/description errors. If a price is clearly incorrect, we may cancel the order and refund you.

6) Ordering process (review, correct, withdraw)

Before placing an order, you will be given an opportunity to review the transaction, correct mistakes, and withdraw before final submission (as required for e-commerce transactions).

7) Pricing, VAT, and additional costs

7.1 All prices are in South African Rand (ZAR) and include VAT unless stated otherwise.
7.2 Delivery fees, installation fees, call-out fees, or any additional charges will be shown at checkout or confirmed in writing before you pay (where applicable).
7.3 Price changes: Prices may change at any time, but price changes will not affect orders already paid for (unless the order is cancelled due to an error or stock unavailability).

8) Payment

8.1 We accept the payment methods displayed on the Website at checkout.
8.2 Payments are processed using security procedures aligned to accepted technological standards for e-commerce transactions.
8.3 If payment fails or is reversed, we may suspend or cancel the order.

9) Delivery of goods

9.1 Delivery areas: We deliver to [South Africa / selected areas] as displayed during checkout.
9.2 Delivery times: Estimated delivery timeframes are shown at checkout or confirmed in writing. These are estimates and may be affected by courier delays, weather, stock availability, and other factors beyond our control.
9.3 Risk passes on delivery: Goods remain at our risk until you have accepted delivery.
9.4 Incorrect address: You are responsible for providing correct delivery details. If a parcel is returned due to incorrect details, re-delivery fees may apply.

10) Delays, non-performance, and unavailable goods/services

10.1 We will execute orders within 30 days unless a different timeframe is agreed.
10.2 If we cannot supply goods/services (e.g., stock unavailable), we will notify you and refund payments within the legally required timeframe.
10.3 If we fail to execute within the required/agreed period, you may cancel the agreement in line with applicable consumer protection rules.

11) Installations, call-outs, and service bookings (incl. add-ons)

11.1 Booking confirmation: Installation/call-out dates are only confirmed once we confirm availability in writing (email/WhatsApp/SMS).
11.2 Site requirements: You must ensure safe access to the site, and that the area is suitable for work. If work cannot proceed due to site conditions, a call-out fee may apply.
11.3 Add-ons (covers, cages, etc.):

  • If you purchase a cover/cage without installation, you are responsible for ensuring it is suitable for your setup.
  • If you purchase a cover/cage with installation, suitability may be assessed during the site visit; if changes are required, we will quote before proceeding.

12) Gas compliance and Certificates of Conformity (CoC)

12.1 Gas installations must be performed and certified in line with South African safety and regulatory requirements, including issuing a Certificate of Conformity where required.
12.2 Where your purchase includes an installation/compliance service, CoC issuance (if applicable) is subject to the installation meeting the relevant safety requirements. If remedial work is needed to achieve compliance, we will quote separately before proceeding.

13) Cancellations and returns (online purchases)

Your cancellation/return rights depend on what you bought:

13.1 Cooling-off for electronic transactions (ECTA)

Where applicable, you may cancel without reason and without penalty:

  • Goods: within 7 days after receiving the goods
  • Services: within 7 days after concluding the agreement
    The only charge may be the direct cost of returning goods (where applicable).

Important exclusions: This cooling-off right may not apply in certain cases (e.g., personalised/custom-made items or where services began with your consent before the end of the cooling-off period).

13.2 Returns for defective/unsafe goods (CPA implied warranty)

If goods fail to meet quality standards, you may return them within 6 months of delivery and you may choose a repair, replacement, or refund (as applicable).

13.3 Return condition (non-defective goods)

If a return is accepted for non-defective goods (e.g., change of mind), goods must be unused, in original packaging, and in resaleable condition, unless the law provides otherwise. Return handling may be subject to an inspection.

14) Refunds

14.1 Approved refunds are processed to the original payment method unless otherwise agreed and legally permissible.
14.2 Refund timelines may differ depending on the legal basis for the refund (e.g., cooling-off vs. defect-related remedies).

15) Warranties (manufacturer and statutory)

15.1 Any manufacturer warranties apply in addition to your statutory rights.
15.2 Nothing in these Terms limits your rights under the CPA (including the implied warranty rules for defective goods).

16) Limitation of liability

16.1 We are not liable for losses caused by events beyond our reasonable control (e.g., courier delays, load-shedding impacts on third parties, severe weather, strikes).
16.2 We are not responsible for damage or loss caused by misuse, unauthorised modifications, or installation by non-qualified persons.
16.3 To the extent permitted by law, our liability is limited to the amount paid for the relevant goods/services.

17) Privacy and protection of personal information

Your personal information is processed in line with our Privacy Policy and applicable South African data protection requirements (including POPIA).

18) Intellectual property

All content on the Website (text, images, logos, design) is owned by or licensed to us and may not be copied or used without written permission.

19) Complaints and dispute resolution

19.1 Please contact us first at [support email] to resolve complaints.
19.2 Where applicable, you may lodge complaints with relevant consumer bodies as allowed under South African consumer protection rules for electronic transactions.

20) Governing law

These Terms are governed by the laws of the Republic of South Africa. South African courts will have jurisdiction.

21) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will be revised. Changes apply from the date posted on the Website.